Grocery stores have been tested over the last year. Demand from consumers has been high and regulations have been anything but ordinary. That said, many grocery stores have dealt with the challenges gracefully.
Part of what’s helped in the last year has been technology. Many stores continue to invest in it but it can be difficult to know exactly what to choose. This is especially true as the phenomenon of omni-channel sales continues to grow.
If you’re thinking of investing in a new point of sale system for your grocery store or supermarket, here are some items to keep in mind while searching for the right solution:
You’re going to need to trust the sales reporting capabilities of the new system. Make sure you test it out beforehand so you know what you’re getting. After all, managers will likely spend a lot of time going through reports and providing updates on sales, revenues and (hopefully) profits. Almost all of that flows through the point of sale so it’s important that you know what it will record.
After sales reporting, inventory is next most important process in the grocery business. Both of them fit together nicely so it’s a good idea to review the point of sale system’s ability to track inventory or work with a third-party inventory program. Either way, you’ll be spending a lot of time with inventory reports and control systems so you’ll want to make sure it does everything you need it to do. Many of these systems will track everything from the purchase orders to the delivery to the item being rung up at the point of sale.
While not as important as the reports you’ll be spending time with, the ability to customize receipts can pay off handsomely as part of your marketing efforts. The customizable receipts can have pithy little sayings on them if you want them to be read and remembered. Or, you could include some promotions on the receipts if you want customers to come back soon. For instance, you could see if it’s possible to have the receipts advertise a coupon for an item that the customer just purchased. If so, there’s a good chance you can get that customer to come back to the store soon and, hopefully, spend more money on other items.
Easy to Train Employees
Training employees can be fun, or it can be a chore. Either way, don’t let the technology cause it to be worse that it would have been otherwise. Many point of sale systems come with some sort of training manual and online videos that can be accessed by employees who need to train. Plus, the systems themselves are often designed to be easy to use so they don’t require much studying by the employees who will be operating the machines.
While no one likes to think about it, the point of sale terminal will break at some point in the future. Hopefully, the far future but you’ll want to plan for what to do to when that day arrives. Who knows? Someone might do something accidental on the second day and you need to have it fixed. The point of sale provider will have a plan for supporting your purchase. You just need to ask about that plan, ask how long the machine could be down for and ask what to expect in the meantime.
Spare Parts Availability
To go along with support availability, ask about the availability of spare parts after the purchase. The reason? You’ll want to make sure that the machine can be serviced for several more years after you buy it. The last thing you want is for the manufacturer to have stopped producing the parts needed for a repair and then the machine could be down for several weeks while you or your support team needs to source the parts.
Want help understanding your options when it comes to technology for grocery stores? Contact us today for a risk-free demo.