Whether you’re an entrepreneur looking to open your first quick-serve pizzeria or a master franchise owner hoping to expand with 20 new restaurants next year, your choice of a point-of-sale system is crucial to your business. It’s the technology that serves as the backbone of your business. Almost every part of the restaurant’s operations will be impacted by the point-of-sale’s capabilities.
With that in mind, here are three questions to ask before purchasing a new restaurant POS system:
Ask about warranties on the hardware.
This will help reduce the overall cost of the system if you ever run into any problems. The manufacturers should back their equipment in case it fails due to any routine use. This is especially important in any restaurants with high transaction volumes. In addition, the equipment should be able to withstand environmental factors such as heat, grease spills, steam and possibly water.
Ask if the POS is tied to a payment processor.
This is an important question to ask because it can help you as the business owner see the true total cost of the system. Oftentimes, the point-of-sale will be offered at a discount if you agree to sign a contract with a payment processor for an extended period of time (two or three years). As a business owner, you should already know that the discount you received on the front-end for the point-of-sale will end up costing you on the backend with the payment processing. That’s why it’s so important to ask the question about payment processing and whether the point-of-sale is tied to any one provider. You want to avoid any high credit card fees.
Ask about how easy it is to split a check or add extra pickles.
Even if you hate pickles, this is an important question to ask. We don’t actually care about the pickles themselves. What you want to get at with this question is how easy it will be for the staff to do things quickly. Can you split a check with a couple of clicks or is it an overly complicated procedure? If someone on the wait staff makes a mistake, can it be corrected easily? You want to know that the POS was built to make entering orders fast but with minimal mistakes. Categories should be color coded and the touchscreens and navigational elements should be very user friendly. These types of features will be extremely helpful during busy times at your restaurant when speed is of utmost importance.
Want to learn more about restaurant POS systems? Contact us today to get your questions answered or for a demonstration.