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How To Keep Online Complaints From Spreading

In September of 2015, a Philadelphia police officer said he was denied access to the restroom facilities at a well-known coffeehouse chain. He decided to post what researchers described as a ‘high-arousal negative complaint’ on the coffeehouse chain’s Facebook page:...

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Ready To Reopen? Here Are Four Things To Keep In Mind

Many states have begun relaxing restrictions on social gatherings and person-to-person distancing, opening the way for restaurants to restart dine-in service. But, as many have noted: closing was easy — reopening will be a little trickier. Business owners need to be...

How To Keep Online Complaints From Spreading

In September of 2015, a Philadelphia police officer said he was denied access to the restroom facilities at a well-known coffeehouse chain. He decided to post what researchers described as a ‘high-arousal negative complaint’ on the coffeehouse chain’s Facebook page:...

5 Point-of-Sale Resolutions For The New Year

The new year is always a good time for business owners to reflect and set up goals for the next 12 months. If that happens to be part of your routine, it’s probably a good idea this year to make sure you’re up to speed on the latest technology available to small...

Making Returns A Customer Service Win

The holiday shopping season is complete. Naturally, that means the holiday gift returning season has just gotten underway. Just how busy is the shopping period after Christmas? The National Retail Federation, the world’s largest retail trade association, last month...