As an Oracle Hospitality partner, Postec has access to their white papers on hospitality-related subjects. Recently, they published one about hotel PMS called “The 2016 Smart Decision Guide to Hotel Property Management Systems; Everything you need to know about next-generation hotel property management systems – and how to select the right one for your business.” Yes, it’s 2017, but the information is very relevant.
This 42-page guide covers everything from the overall concepts that should be behind your decision making to buying considerations and an actual evaluation checklist.
From the guide:
Hoteliers are forever searching for new ways to improve guest loyalty and the quality of the guest experience. These new ways can come in many forms, including technology innovations that provide specific guest features. Mobile keyless room entry is a good example. Such innovations can deliver significant guest benefits and provide a hotel with a competitive advantage — albeit, one that is generally short-lived.
Long-term, enhancing the guest experience is less about providing the latest guest feature and more about putting structures in place that make guests feel special and appreciated. It’s about anticipating and catering to their unique needs and recognizing their differentiated value.
To the extent that it enables multiple guest-facing activities while capturing and storing guest profile data every step of the way, a next-generation property management system (PMS) can play a critical role in enhancing the guest experience. Today, in fact, there may be no better measure of performance than the degree to which the technology helps raise the level of overall guest satisfaction.
To read the whole guide, download it here: Oracle Micros Smart Decision PMS Guide for Hotels