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What are managed services?  

A managed service provider generally refers to a company that remotely manages a customer’s IT infrastructure and/or end user systems. This is done on a proactive basis and under a subscription model (definition borrowed from TechTarget).  For independent restaurants or smaller restaurant groups, often, there is no CIO or head of IT.  If that’s the case, there’s a huge benefit to paying for managed services. A company like Postec focuses on IT, so you can focus on managing your business.

Here’s the benefit:

Today, you don’t just need a firewall. You need the latest & greatest version, which is called a Next Generation Firewall (NGFW). A NGFW is a traditional firewall on steroids, with advanced security controls that better protect you from attacks and malware.  Ideally, this is customized to your business, taking into account type of ISP device, bandwidth, failover, projected usage and many other factors.  Because the business network demands are constantly changing, the NGFW needs active management.  So to be effective, it must be continually and proactively updated.

We all know that cyber security prevents breaches – controlling where data comes from.  But, there are key other things.  For example, the NGFW is managing your bandwidth usage to prevent undesired internet activity that could slow down the performance of business-critical applications.

What is exactly being done?

In a nutshell, management of the NGFW requires the ability to assess the impact of any needed changes.  After appropriate performance and security review, the changes are applied to the device.

Who is managing this?

Knowledgeable, skilled engineers with the necessary certifications handle this.

Want to feel secure about your security?

Postec has one of the largest Managed Service Systems dedicated to POS. Contact Postec’s VP of Support Services David Dickson to hear about services and plans.

David Dickson | email: DDickson@postec.com | office: 864.268.8056

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