For a smooth checkout process, purchasing a point-of-sale (POS) system and letting the product run its course is not enough. Your business should follow several steps to ensure your system works for you and not the other way around.
From setting up the system to training employees, you’ll need continuous MICROS support. Without a POS partner waiting to assist you, you could lose precious time and money. Here’s what to consider when investing in a POS support partner.
Your POS vendor should have a representative come to your business to setup the POS system for your business. No matter how many POS systems you’ve worked with over the years, each one is unique and requires specific implementation steps. Based on your industry and business’ nuances, your partner will need to run a series of tests to optimize the settings accordingly.
Don’t assume you can just “plug and play” or simply Google the directions for your new system. Lean on experts to ensure you’re set up for success right from the beginning. With one false move, you could set back your pathway to success even further.
Even the best POS systems fall flat if your employees don’t know how to use it. It’s critical for your partner to spend time educating you and your staff. Knowing how to use the system can also help you troubleshoot any technical issues on-site without having to call in a service request. Upfront education is critical so your employees can provide top-of-the-line customer service.
When looking for a partner, you’ll need around-the-clock support, especially if your business runs outside of the typical nine to five, Monday through Friday, or operation hours. Technical issues don’t know or care when you’re busiest, so having someone to call, email, or chat at any time could save you from a disaster.
If your system goes down, you may lose loyal customers once they experience poor customer service or mistreatment from frustrated employees. On top of that, waiting on hold for an extended period of time is infuriating, especially when you know you’re losing customers and revenue.
You can’t afford to wait hours to get your POS system fixed, so make sure your partner can help you troubleshoot a problem, regardless of when it happens.
Cloud-Based POS system
A cloud-based system will allow for authorized individuals to access your information almost instantly. With a click of a few buttons, you can troubleshoot issues no matter where you are. Cloud-based solutions don’t make you wait for a support agent to drive there and fix the issue. Instant support enables efficiency that every business owner wants.
If you aren’t getting the support mentioned, look for a new POS partner. Postec provides everything from the initial stages of support and training, all the way to 24/7 support with fast response time. Call us today at 1.800.783.9413 for a free consultation to help you get started