Blog, News and Announcements
How To Keep Online Complaints From Spreading
In September of 2015, a Philadelphia police officer said he was denied access to the restroom facilities at a well-known coffeehouse chain. He decided to post what researchers described as a ‘high-arousal negative complaint’ on the coffeehouse chain’s Facebook page:...
Tips For Restaurants Shifting to Delivery
Even when the coronavirus pandemic ends and stay-at-home orders are lifted, usage of delivery for restaurants is expected to remain higher than it had been before the pandemic. Indeed, many experts have been predicting that the coronavirus episode will produce...
What the CARES Act Means for Restaurants, Hotels and Other Small Businesses
Following a final vote in the U.S. House of Representatives, President Trump signed the Coronavirus Aid, Relief and Economic Security Act, also known as the CARES Act, into law on Friday. The law provides some relief to restaurants, hotels and other small businesses...
Six Key Actions Small Businesses Can Take To Mitigate the Risks of COVID-19
As the COVID-19 virus spreads, restaurants are reporting 50 percent drops in business. It’s bad enough that customers are not dining in the numbers they had been a few weeks ago. But making things more difficult is that food service businesses need to remain extra...
Study: Last Minute Scheduling Hurts Restaurant Profits
Researchers have now confirmed what restaurant servers have known for years: last-minute scheduling takes a toll on worker productivity. Labor and inventory are the two largest variable costs that a restaurant faces and many leaders in the food service industry have...