How did your last negotiation go? Did the landlord ask for an increase in rent that felt unjust? Did a vendor raise prices at a bad time? How about an employee who said they needed two weeks of vacation in the middle of busy season? As a small business owner, you...

Many states have begun relaxing restrictions on social gatherings and person-to-person distancing, opening the way for restaurants to restart dine-in service. But, as many have noted: closing was easy — reopening will be a little trickier. Business owners need to be...

In September of 2015, a Philadelphia police officer said he was denied access to the restroom facilities at a well-known coffeehouse chain. He decided to post what researchers described as a ‘high-arousal negative complaint’ on the coffeehouse chain’s Facebook page:...