Recent Installations

Villa Christina

Nestled in a convenient yet secluded corner of Atlanta's Perimeter Center is Villa Christina. A modern Italian restaurant, conference center and banquet facility, in a three story Italian Villa surrounded by beautifully landscaped gardens. A world-class restaurant serving delectable cuisine, fine wines and impeccable service, Villa Christina offers an escape for tasteful affairs.

Challenge: The reservation system had the feel of the old world. The book, kept at the front desk was prone to be misplaced or in the wrong place at the wrong time, torn or smudged. It was available to only one person at a time. And booking next year's events called for more pages than the book had. It was a problem that prevented the restaurant from reaching its full potential in customer service.

Enter Postec. After a complete review of the operations, Postec recommended ReservationSource software running on a Micros 3700 System. The integrated reservations and customer relationship management (CRM) system interfaced with the new Micros Point of Sale equipment to provide a complete backend solution.

Solution: The ReservationSource system helps retain customers, improve operational efficiency, and increase profitability with its customer database and reporting system. Villa Christina can now track preferences and histories of individual diners. The table layout of the restaurant is available on the Micros Eclipse Touchscreen. Reservations for specific tables can be viewed onscreen. Management can use a Web browser to view restaurant activity and receive reports over the Internet. Web enables customers can even create reservations on-line, as well as by calling the reservation staff at Villa Christina.

Results: Postec's custom interface integrates the customer database between the Reservations System and the Micros Guest Services Software, which has additional features for pickup and delivery functionality and retaining check history and totals by customer. By choosing Postec to implement their reservations system, Villa Christina revamped their entire customer relationship program. Manager Michael Forrester says, "We are able to check table status, correct server mistakes, change menu prices and take or cancel reservations all from the same terminal. We are very happy . . ."