Recent Installations

Pinehurst Resorts

The Pinehurst Company Resorts is the nation's largest owner and operator of destination golf and conference facilities. With five exclusive resorts across the U.S., Pinehurst has build a reputation for five-star dining and championship golf. A popular option with guests is choosing one of the resort's package plans, which may include accommodations, meals, golf and transportation for one special price.

Challenge: Pinehurst had no streamlined way to deal with guests who selected menu items outside of their package plan. Servers were required to identify menu items eligible for meal plan packages and create separate guest checks for "plan" and "non-plan" menu items. Then the appropriate account for each quest had to be settled on the PMS; a time consuming and error prone process.

Management needed to add the ability to provide custom resort meal plan processing features without negatively impacting customer service or sacrificing control.

Solution: After examining a range of hardware and software options, Pinehurst selected the Micros 8700 System from Postec. Postec Professional Services created custom programming to specifically track meal allocations by serving period and report tip disbursements. The solution then generates custom guest checks for both Pinehurst's Modified American Plan and Full American Plan guests.

Results: Now, guests dining at any of the Pinehurst Company Resorts participating in MAP/FAP packages are presented with guest checks that accurately reflect meal plan participation. Additionally, special tracking is provided to aid in tip disbursements.

Menu sales analysis reports now accurately reflect revenue and plan breakage by outlet. Guests enjoy enhanced services & satisfaction while management benefits from more accurate accounting , time savings and enhanced management reports. Another win/win project thanks to Postec & Micros!