Recent Installations

Georgia Dome

The Georgia Dome is the world’s largest cable-supported domed stadium. It offers fans a unique and spectacular venue, large enough to host political conventions, major concerts, even the Super Bowl. Even with 71,250 permanent seating, the Dome maintains an intimate feel due to its extra-ordinary architectural planning. The Teflon/fiberglass roof gives a sense of closure, while allowing in sunlight for natural illumination. Home to the Atlanta Falcons, the Georgia Dome is far more than just a football stadium. MGR is the food service management company for the Dome as well as the neighboring Georgia World Congress Center. It operates and manages hundreds of concessions including table service restaurants in both facilities.

Challenge: Still using the initial DOS based POS system installed when it opened, the system had become unreliable. It could not handle credit card operations or interface with newer back office inventory systems. The Falcons’ new ownership was emphasizing better service and value for the fans, especially season ticket holders on the Club Level. MGR had the task of implementing a system that was economical while providing those features needed to improve the fan experience.

Solution: Having successfully implemented the Micros 9700 system at the GWCC next door, it became extremely cost effective to leverage that technology investment to enhance POS operations at the Georgia Dome. The first phase was to implement Micros Keyboard Workstations at the Club Level concessions, providing enhanced credit card and gift card features.

Results: Accepting credit cards in the concessions at the Club Level greatly increased sales and average purchases by customers. Integration of back office inventory also helps control costs. The next phases will expand the system to improve the experience of the average fan as well as the season ticket holder at every game.