Recent Installations

Callaway Gardens

Callaway Gardens Resort is a popular resort destination in west central Georgia offering a wide variety of dining, shopping and recreation facilities distributed across a 14,000 acre property. The diversity that makes Callaway Gardens so favored by guests also presented infrastructure problems for the Director of Systems, Ralph Callaway.

Challenge: Over the years the property had acquired 14 different point of sale systems, most of which were stand-alone. Callaway needed an integrated system to tie all the hospitality and retail facilities together. The ultimate goals were to gain centralized reporting of all transactions, enable a guest to charge any purchase to their room account, and enable any cashier to operate any terminal on the property without retraining.

Solution: After examining several potential systems and vendors, Mr. Callaway chose Postec to install a 70 terminal Micros 8700 system. The 8700 was selected because it combined the network integration Callaway demanded with lower total cost of ownership than competing systems. The Micros 8700's ability to divide operations by revenue centers and Postec's local support were also strong factors in the decision.

Results: Today guests at Callaway Gardens Resort charge meals, greens fees and fly fishing lessons to their room and are presented with a single summary of charges when they check out. Management has a wealth of strategic data at their fingertips and the flexibility to move staff to different facilities as needed. The increased efficiency of the centralized system will be key to the resort's future success.

What about Postec's service and training before and after the sale? Perhaps Ralph Callaway says it best: "It was essential to the success of our installation to select a partner we could trust. We received a commitment from all levels of Postec to do whatever it takes to support us. In all areas Postec has stood behind that commitment."