The Postec Edge

20 Reasons To Buy

There is a difference! When choosing a POS system vendor, savvy buyers look beyond just the selected hardware to the complete solution to be supplied.

With Postec, all systems include many essential items others may not include, or require you to pay extra for later. For example, all our Windows NT-based Micros system proposals include:

1. Diskeeper, to prevent hard disk defragmentation. (Improves performance and reliability, a Windows must.)
2. pcAnywhere, for dial-in support.
3. Crystal Reports, for report modification.
4. Norton Antivirus (the name says it all!).
5. High end, name brand servers, not clones.
6. Quality power protection and conditioning from ONEAC.
7. If using integrated Credit Authorization software, dual redundant modems. This allows a support group to dial-in to fix problems at the same time the merchant is open and performing credit authorizations.
8. A complete set of backup tapes (one for every day, plus one for "off premises" security).
9. Backup & Recovery software for each POS client terminal.
10. An IDN patch panel for remote printer redundancy in case the terminal that drives the remote printer goes down, in addition to the standard automatic alternation that occurs.
11. Credit Authorization Software that was developed by the POS company rather than a third-party software developer. This eliminates finger-pointing between the credit authorization software developer and the POS company when problems occur.
12. A Credit Authorization Network Support Company (Merchant Link) that helps support the entire process of authorizations, settlements, payments and deposits. Because of the separation of specific functions, no single participant (the POS company, the Processor, or the Depository Bank) is able to diagnose a credit card problem from start to finish. This leads the merchant to have to call as many a three different Help Desks for a solution (many times in the middle of the night). The merchant is then caught in the finger-pointing between these three participants, and a possible hold-up of the merchant's funds while the problem is sorted out.
13. A Split Authorization feature and a Split Settlement feature included with Credit Card Processing software, saving merchants who accept American Express hundreds of dollars annually.
14. Hardware and Software provided from the same manufacturer, insuring compatibility for the life of the product, including future software upgrades.
15. Freight costs that are listed and included in the proposed quote, not added on later.
16. An A+ Authorized Service Center, staffed by certified technicians. Postec's Service Department's staff is 100% A+ Certified.
17. Employees certified by the Manufacturer having completed in-depth formal training, including the operating system (often times the major source of problems for the end-user) as well as the application software. Postec is a Microsoft Certified Business Partner.
18. Incentives awarded to sales, installation, service and support employees for securing the Customer's Satisfaction both before and after the initial sale.
19. Detailed information in writing about Site Preparation, Warranty, Support Plans, including what is (and is not) covered:
    • Training
    • Supplies
    • Freight costs
    • Documentation/Manuals
    • Equipment placement
    • Equipment care
    • Implementation scheduling
    • Cabling and Electrical wiring
20. Investment In Accountability - Postec tracks and monitors all support calls with sophisticated call tracking and resolution software. Postec maintains a hardware and software maintenance request web site where customers can enter and track their own service calls 24 - 7.

A buyer becomes far more educated after purchasing and installing their first POS system. Unfortunately, many prospective customers do not find out the real differences between Postec and others until after that first system purchase or installation. That is why many "new" Postec customers were previously someone else's.

"It's unwise to pay too much, but it's worse to pay too little. When you pay too much, you lose a little money — that is all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot — it can't be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better." — John Ruskin (1819-1900)

Postec is in the business of CREATING and RETAINING customers.