It’s unfortunate, but it happens. Your point-of-sale system may run into a problem and you need to find a solution — quickly. No one wants unhappy customers who will get upset when there’s a delay.
While the problem may be specific to the type of POS system in your business, there are a few things you can look at that may be causing the problem regardless of the brand or model that’s sitting on your counter. Here are a few things to check:
1. Is the system connected to the Internet?
This is a deceptive problem because you may not receive a notice on the POS itself that it cannot connect to the Internet. If you are using a tablet point-of-sale system, open the browser (say, Safari) and see if you can access the Internet. Visit a few random web pages. If you can’t access the Web, contact your Internet Service Provider to inquire about the outage.
2. If it’s a tablet system, is the tablet battery dead?
If the tablet system won’t start, one of the first things to check is whether the tablet has any juice in it. Plug it into a charger and wait to see if there’s any reaction. If it’s a dead battery, you’ll need to do one of two things: wait until it has enough juice to power through a few transactions or hopefully you keep a backup tablet just in case there’s a problem with your primary unit.
3. Is the POS software up to date?
Software updates occur throughout the year and they can have unpredictable results on your system. Most of the time, they don’t cause problems but sometimes they do. Here’s where problems often occur: the operating system has an update that doesn’t jibe with the POS system’s software or vice versa. For instance, if you are using a tablet that runs on iOS and you update to a new version of iOS, it’s possible that the update can cause errors in the POS software. Before updating your operating system software, it may be a good idea to check in with the POS provider to make sure you’re in the clear to go ahead with the update.
4. If the problem is the printer, is the printer connected and powered on?
Printer problems abound in the POS world but before replacing it or calling a repair shop, it’s best to do a quick diagnosis to eliminate any common culprits that can ruin a morning (or evening). First, as obvious as it sounds, it’s important to make sure the printer is plugged in. Look to see if the power lights are on. Next, make sure the printer has paper and that there are no jams or positioning problems. After that, look in the POS system and see if you can find the printer within the network. If you cannot find it, it’s probably time to call the POS provider for help.
Having issues with your point-of-sale? Contact us today to see if we can help by fixing your current system or providing a new one.
Related: 3 Solutions To Common POS Problems