Making Returns A Customer Service Win

The holiday shopping season is complete. Naturally, that means the holiday gift returning season has just gotten underway. Just how busy is the shopping period after Christmas? The National Retail Federation, the world’s largest retail trade association, last month...

Last Minute Labor Day Email Marketing Tips

Labor Day is this coming weekend and that means two things for small business owners: put your marketing in order and get ready for customers looking to spend. We’ll assume you can handle the latter part on your own if you have a great point-of-sale system. For the...