Should You Stop Accepting Cash? Some Considerations

Fears over the coronavirus have changed how people think about cash. On one hand, consumers are less inclined to shop and pay with cash due to fears of virus transmission. On the flip side, restaurants and retail shops have discouraged the use of cash to reduce...

Negotiating 101 for Small Business Owners

How did your last negotiation go? Did the landlord ask for an increase in rent that felt unjust? Did a vendor raise prices at a bad time? How about an employee who said they needed two weeks of vacation in the middle of busy season? As a small business owner, you...

Ready To Reopen? Here Are Four Things To Keep In Mind

Many states have begun relaxing restrictions on social gatherings and person-to-person distancing, opening the way for restaurants to restart dine-in service. But, as many have noted: closing was easy — reopening will be a little trickier. Business owners need to be...

How To Keep Online Complaints From Spreading

In September of 2015, a Philadelphia police officer said he was denied access to the restroom facilities at a well-known coffeehouse chain. He decided to post what researchers described as a ‘high-arousal negative complaint’ on the coffeehouse chain’s Facebook page:...

The Keys to a Great Grocery POS System

Grocery stores are unique businesses and the point-of-sale systems that run them are unique also. Today’s grocery POS systems are more sophisticated than ever and they can help run your store better than they ever could in the past. But, if you don’t know...

Why Kiosks Are Booming in the Restaurant Industry

With unemployment hovering at historic lows and the hospitality industry in particular dealing with labor shortages, restaurants are getting creative in how to fill their needs. Business Insider recently reported on one restaurant that moved to counter service and...